Presentation Title
Leading Change – Journey through a BHAG (Big Hairy Audacious Goal)
Brief Session Description
In a time of restrained resources and uncertain funding a new approach to stabilize funding while meeting customer needs was required. The problem; customers wanted more property reviews completed with only modest changes to the budget. The solution; enact a plan to within five years double the property review capacity (BHAG) while maintaining quality and increasing employee
Presentation Category
Leadership
Audience Expertise
Introductory (Assumes the participant has little or no knowledge of the areas covered.)
Location
Peller Estates B
Start Date
9-9-2019 2:45 PM
End Date
9-9-2019 3:45 PM
Moderator Name
Chandra Reilly
Apendium Knowledge Area
Leading and Managing the Assessment Office
Leading Change – Journey through a BHAG (Big Hairy Audacious Goal)
Peller Estates B
In a time of restrained resources and uncertain funding a new approach to stabilize funding while meeting customer needs was required. The problem; customers wanted more property reviews completed with only modest changes to the budget. The solution; enact a plan to within five years double the property review capacity (BHAG) while maintaining quality and increasing employee
