Face of Customer Service in the Assessment Office

Authors

• Tiffany Steward
• Tina Morton

Files

Description

Are we serving customers effectively when communicating in person, over the phone, and by e-mail? Is there a way to guide employee performance so everyone who represents the office is upholding the highest standards of customer service? Join the presenters for "The Face of Customer Service in the Assessment Office." They will look at the pitfalls that employees face, such as problems with etiquette, professionalism, nonverbal communication, and distractions. Participants will have an opportunity to view "Customer Service Investigation," a training video developed by and for employees in an assessment office. The presenters will also look at the basics of e-mail communication and ways to provide employees with feedback and coaching to improve their skills. A CD containing the video and other resources will be available to Webinar participants so they can implement these concepts in their own offices.

Publication Date

4-17-2013

Document Type

Video

Recommended Citation

Steward, Tiffany and Morton, Tina, "Face of Customer Service in the Assessment Office" (2013). Webinar Archive. 38.
https://researchexchange.iaao.org/webinar/38