Partner Company Name
Just Appraised
Modernize Customer Service for Taxpayers: Answer Every Taxpayer, Every Channel, Every Time
Session Description
Assessors' offices are fielding a constant stream of taxpayer calls, emails, chat, and walk-ins, everything from value and appeal questions to exemptions and other property assessment issues, often with a small team covering the entire office and no one available once the doors close. Some of those calls were never meant for the assessor at all, a taxpayer dialing in about a tax bill when the real answer sits with the Tax Collector's office down the hall. Sound familiar?
Join Just Appraised for a live demo of Front Desk, built specifically for Assessor offices to answer taxpayers across phone, email, chat, text, and walk-ins using the office's own rules and parcel data, not generic web content, and hand off to staff whenever a question needs a person. We will demonstrate how Front Desk integrates with other Exemption workflows, including eligibility checks run at intake and ongoing monitoring of exemptions once granted. We'll show how it cuts hold times, clears inbox backlogs, supports taxpayers in their own language, and gives the office a full record of every interaction. Give your staff the tools to create a world class experience for your taxpayers.
Location
Macleod E3
Start Date
10-15-2026 3:30 PM
End Date
10-15-2026 4:30 PM
Modernize Customer Service for Taxpayers: Answer Every Taxpayer, Every Channel, Every Time
Macleod E3
Assessors' offices are fielding a constant stream of taxpayer calls, emails, chat, and walk-ins, everything from value and appeal questions to exemptions and other property assessment issues, often with a small team covering the entire office and no one available once the doors close. Some of those calls were never meant for the assessor at all, a taxpayer dialing in about a tax bill when the real answer sits with the Tax Collector's office down the hall. Sound familiar?
Join Just Appraised for a live demo of Front Desk, built specifically for Assessor offices to answer taxpayers across phone, email, chat, text, and walk-ins using the office's own rules and parcel data, not generic web content, and hand off to staff whenever a question needs a person. We will demonstrate how Front Desk integrates with other Exemption workflows, including eligibility checks run at intake and ongoing monitoring of exemptions once granted. We'll show how it cuts hold times, clears inbox backlogs, supports taxpayers in their own language, and gives the office a full record of every interaction. Give your staff the tools to create a world class experience for your taxpayers.