From Adversarial to Collaborative: Preparing the Roll Before the Roll
Presentation Category
05 LEADING AND MANAGING THE ASSESSMENT OFFICE
General Session Description
This session explains why Calgary created a formal Pre-Roll consultation program and how it reshaped complaint management. By shifting from an adversarial model to a more collaborative review, Pre-Roll helps jurisdictions clarify and resolve issues early while still allowing the board to play a role in the complaint process.
Audience Expertise
Intermediate (Ideal for the participant with a general knowledge within the areas covered.)
Location
Glen 206
Start Date
10-14-2026 11:00 AM
End Date
10-14-2026 12:00 PM
From Adversarial to Collaborative: Preparing the Roll Before the Roll
Glen 206
This session explains why Calgary created a formal Pre-Roll consultation program and how it reshaped complaint management. By shifting from an adversarial model to a more collaborative review, Pre-Roll helps jurisdictions clarify and resolve issues early while still allowing the board to play a role in the complaint process.