Presentation Title (Limit of 12 words)

Managing Inbound Communication Through To Resolution

Presentation Category

05 LEADING AND MANAGING THE ASSESSMENT OFFICE

Session Description

We plan our inspections and assign staff to get the work done in a timely manner. How do we manage unexpected work and track it through to completion? Do we really know who is calling, why they are calling and if we have answered their concern? This session will show you how.

Audience Expertise

General Interest (Appropriate for all experience level)

Start Date

8-30-2022 1:30 PM

End Date

8-30-2022 2:30 PM

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Aug 30th, 1:30 PM Aug 30th, 2:30 PM

Managing Inbound Communication Through To Resolution

Room 302

We plan our inspections and assign staff to get the work done in a timely manner. How do we manage unexpected work and track it through to completion? Do we really know who is calling, why they are calling and if we have answered their concern? This session will show you how.