Presentation Category

07 MANAGING PUBLIC RELATIONS AND COMMUNICATIONS

Session Description

Why is it important to inform, engage and meet the needs of internal and external users? How do you effectively communicate benefits, exemptions and valuation to officials and taxpayers? This presentation will discuss communication & public relations strategies used in Santa Fe County to ensure customer service is top-notch.

Audience Expertise

General Interest (Appropriate for all experience level)

Start Date

8-29-2022 3:00 PM

End Date

8-29-2022 4:00 PM

Moderator

Debby Ring, MMAO, Retired, MI

Download Comments

Many of the sessions at the 2022 Annual Conference were recorded and are available to full conference attendees. Check the following page to see if the session is available at https://www.iaao.org/2022sessions.

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Aug 29th, 3:00 PM Aug 29th, 4:00 PM

“It’s You We Value”: Ways to Provide Five-Star Customer Service to Internal and External Users

Ballroom

Why is it important to inform, engage and meet the needs of internal and external users? How do you effectively communicate benefits, exemptions and valuation to officials and taxpayers? This presentation will discuss communication & public relations strategies used in Santa Fe County to ensure customer service is top-notch.