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Monday, August 29th
10:30 AM

Demystifying The Jefferson County PVA and Gaining Public Trust through Transparency

Ashley Tinius, Jefferson County, KY
Colleen Younger, Jefferson County, KY
Evan Westphal, Jefferson County, KY

Room 311

10:30 AM - 11:30 AM

Techniques to be an Engaging IAAO Instructor

Rob Moore Ph.D., University of Florida
Kirk F. Boone PPS, UNC School of Government

Room 310

10:30 AM - 11:30 AM

1:00 PM

Ethics, Assurance, and the Future of Valuation and Assessment Professions

Peter Smith, Royal Institution of Chartered Surveyors
Cate Agnew FRICS, CRE, CCIM, MAI, Natixis Corporate & Investment Banking

Room 312

1:00 PM - 2:30 PM

3:00 PM

“It’s You We Value”: Ways to Provide Five-Star Customer Service to Internal and External Users

Gus Martinez, Santa Fe County, NM
Ivan Barry, Santa Fe County, NM
Tommy Garcia, Santa Fe County, NM


3:00 PM - 4:00 PM

Tuesday, August 30th
9:30 AM

Tax Incentive Hub: Interactive Mapping for Transparency and Accountability

Michael Stinziano JD, Franklin County, OH
Monica Moran, Franklin County, OH
Bethany E. Sanders JD, Franklin County, OH

Room 304

9:30 AM - 10:30 AM

Wednesday, August 31st
10:30 AM

Mind the Gap! How to Navigate Intergenerational Communication Gaps in the Workplace Presented by the Women’s Initiative Network

Chesney Leafblad CIAO-M, Warren Township, IL
Jessica A. McNiel RES, Polk County, IA

Room 302

10:30 AM - 11:30 AM