Designing and Implementing a Case Management System

Manish Bhatt, Osceola County, FL

Session Description

How does your jurisdiction view workload, track effort, manage documentation and measure outcomes from accounts that are worked on a case-by-case basis? Come learn how the Osceola County (FL) Property Appraiser has designed and implemented a web-based Case Management System that handles all of the above scenarios and more.

 
Aug 31st, 4:00 PM Aug 31st, 5:00 PM

Designing and Implementing a Case Management System

Room 406

How does your jurisdiction view workload, track effort, manage documentation and measure outcomes from accounts that are worked on a case-by-case basis? Come learn how the Osceola County (FL) Property Appraiser has designed and implemented a web-based Case Management System that handles all of the above scenarios and more.