Subscribe to RSS Feed

Monday, September 24th
1:30 PM

The Modernization of IAAO’s Governing Documents

Randy Ripperger CAE, Polk County, IA
Frederick Chmura AAS, TEAM Consulting LLC
Jan Gieskes, Netherlands Council for Real Estate Assessment
Amy Vermillion, Poweshiek County, IA

L 100 E

1:30 PM - 2:30 PM

The 2018 Governance Committee was given the task of reviewing and updating the governing documents in accordance with the Vision 2020 plan. At their recommendation, IAAO's Executive Board is proposing changes to our Articles of Incorporation, Constitution, and Bylaws. The governing documents should: "Say it once, say it clearly, and say it in the right place." This Town Hall session will provide an explanation of what changes are proposed, why they are necessary and answers to questions from members regarding the proposals in preparation for the November ballot questions.

NOTE: This session does not provide continuing education credits.

2:45 PM

Social Media: An Effective Way to Communicate

Christine Centazzo MA, Palm Beach County, FL

L 100 E

2:45 PM - 3:45 PM

Know who you are, what your message is, who your audience is and how you will deliver that message. Rapidly emerging social media networks have set the course for growing communications between government and individuals. Transform public perception and maximize awareness of the functions of your office using a social media strategy.

4:15 PM


Roger A. Ross CFE, Orange County, FL

L 100 E

4:15 PM - 5:15 PM

A customer-centric culture is vital to success in every industry and even more so today in the assessment profession. Orange County, Florida was awarded the 2017 IAAO Public Information Award for their outreach program which included over 800 community events with the goal of educating and empowering taxpayers with resources and vital information.

Tuesday, September 25th
9:30 AM

Now That's a Good Story!

Bradley A. Eldridge MAI, CAE, Douglas County, KS
Kara Endicott CAE, RES, Johnson County, KS

L 100 E

9:30 AM - 10:30 AM

Storytelling in the classroom and during presentations can be a meaningful way to illustrate concepts to attendees. This session will explain how to turn real life experiences into good stories and contribute to the classroom and presentation experience. This presentation continues the work of IAAO’s Education Committee to provide continuing education for its instructors at conferences. All are welcome to come hear our story!

10:45 AM

Internships and Other Pathways to Assessing Careers

James R. Atchison CAE, Hennepin County, MN

L 100 E

10:45 AM - 11:45 AM

Explore non-traditional options to fill positions in your office. This presentation gives an overview of successful internship programs with colleges offering real estate programs. It will also cover the collaborative, multi-jurisdictional Hennepin County "Assessing Pathways" program as one way to secure a workforce that represents the communities that we serve. It will consider a diverse and inclusive workforce that reduces disparities within the community in hiring and filling positions.

2:00 PM

Using Google Sheets to Track and Manage Your Sales Validations

Ryan DeLeon RES, AAS, CRA, Adams County, CO
Brooke Medlam, Adams County, CO

L 100 E

2:00 PM - 3:30 PM

Proper sales validations are essential for accurate valuations. Despite this fact, many jurisdictions are consistently behind and may even be unaware of the current status of their outstanding inspections. This presentation will show you one way of keeping track of outstanding inspections including number completed per day/week/month, as well as percentage complete and remaining per property type or per appraiser.

4:15 PM

Organizational Behavior in Assessment Administration

Michele W. Shafe MBA, Clark County, NV
Douglas T. Scott MBA, Clark County, NV

L 100 E

4:15 PM - 5:15 PM

This presentation looks at the theory of organizational behavior, the value of its systematic study, and in practice, how office culture can change over time through influences of its leadership. The presenters will review concepts, controversies, and applications of organizational behavior, and relate their classroom material to real world examples, through their observations of directing an assessment jurisdiction in Clark County, Nevada for over two decades.

Wednesday, September 26th
10:00 AM

Women Who Lead: Real Life Experiences

Rebecca L. Malmquist CAE, SAMA, Minneapolis, MN
Quanta Crews, Maricopa County, AZ
Dorothy Jacks AAS, Palm Beach County, FL
Amy Rasmussen RES, AAS, Polk County, IA

L 100 E

10:00 AM - 11:30 AM

What does it mean and what is required to be a female leader in 2018? This panel conversation’s purpose is to educate, empower, and connect with other women in the assessment profession, drawing from their experiences in childhood, their family lives, and careers. Join a candid discussion of topics that will include the pursuit of leadership, leadership styles, preparation for leadership roles, and requirements for success. Come be part of this lively conversation about female leadership in the 21st century.

1:00 PM

Promoting Your Office

Greg McHenry AAS, Riley County, KS
Allen Todd RES, Riley County, KS

L 100 E

1:00 PM - 2:30 PM

A common theme in the assessment industry is the lack of understanding by the public of the true role of assessments. In 2014, Riley County, Kansas began a concerted effort to present factual information using presentations, videos and social media. This presentation will give examples of the public relations issues faced, solutions used and the positive results seen from the efforts to embrace public relations.

2:45 PM

Postage: Are You Paying Too Much? Probably.

Jim Cote EMCM, MDP, The Master's Touch

L 100 E

2:45 PM - 3:45 PM

Postage costs are not the same everywhere in the country! Unbelievable, but absolutely true. A number of factors affect the postage you pay. How can you know if you are paying too much? Together, we will uncover the secrets and learn how to ensure your large mailing is being prepared to qualify for the lowest postage, avoiding costly penalties you may have been unaware you may have been paying.