Total quality management in government, Assessment rolls, Assessment performance measures
In this article the authors discuss how a simple composite index combining the typical statistical indicators is an effective way to communicate assessment performance to customers.
Wu, Ke-tsai and Baker, Richard
"Evaluating assessment performance using a composite index: A tool for communication,"
Assessment Journal: Vol. 7
, Article 2.
Available at: https://researchexchange.iaao.org/assessment_journal/vol7/iss1/2