Total quality management in government, Assessors office management
The Alachua County appraiser’s structured review of operations, especially appraisers’ tasks, has helped the office meet difficult challenges.
Crapo, Ed and Johnson, Lillian
"Reinventing ourselves: Industrial engineering for assessment operations,"
Assessment Journal: Vol. 1:
5, Article 2.
Available at: https://researchexchange.iaao.org/assessment_journal/vol1/iss5/2